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About Us

Specialising in audio and digital cables, audio connectors and accessories for music and home cinema systems, we offer customers quality, great value for money and outstanding service. Our many years’ background in specialist audio and hi-fi technology ensures that the customer always gets fantastic value for money without compromise and that you, the customer gets the best possible service.

Compass Audio UK is a QED Online Partner and Authorised to sell the full range of QED products including Custom cables.

 

Compass Audio UK has been trading on eBay since 2005 with over 39,000, 100% Positive Feedback

 

Payment policy

PayPal is currently the quickest method of payment offered to our customers. This method offers the convenience of payment by card and is both secure and instant for our customers worldwide.

worldpay_logoDebit and Credit Card transactions.

 

We also accept the following methods of payment:

  • Bank Transfer (details on request)
  • Cheque
  • Postal Order

All items are shipped as quickly as possible, usually within 24 hours of receiving cleared funds.

Delivery information

Postage and packing costs are kept to a minimum, usually shipped by Royal Mail in UK (with free delivery) and by Royal Mail Airmail or International Signed-For with tracking abroad. A Courier service may be used for international shipments depending on value and weight of order. Customers are informed if a courier service is to be used instead of Royal Mail. Packaging costs are minimal and recycled products are used whenever possible, although the packaging itself is never compromised and all items are securely packed for safe transit.

Return policy

If the item received is not as expected, faulty or you simply change your mind, the item can be returned (at your own expense) within 14 days of receipt of goods for exchange or refund. Please feel free to contact us regarding our returns policy for any specific item listed at the time.

For more information on any of the above, please feel free to email us at returns@compassaudio.co.uk

Contact information

We can be emailed at sales@compassaudio.co.uk if you have any questions regarding a particular product and a response can be expected the same or next day.

Feedback

We want you to be 100% satisfied with your purchase. In the unlikely event that there are any problems, please contact us as soon as possible so that we can resolve any issues you may have as quickly as possible.

Product Description

All products listed are described truthfully and as comprehensively as possible to allow you, the customer to make an informed decision without having to trawl the internet. We would like to hear from you if you have any additional information or experience with any of our products listed and please write a review once you have received your order.

Customer Support

Complete customer satisfaction is our goal so if you experience any problems with your purchase or have any concerns, please don’t hesitate to get in touch. We would love to hear from you with any comments or suggestions you may have regarding our range of products and website.